SALES ASSOCIATE
                                                                                              Job Description


Department: Retail
Reports to: Store Manager
Supervisory Responsibility: None



Position Overview
The Sales Associate is responsible to achieve personal sales goals and KPI’s through exceptional customer service. Maintain visual standards and support store operations while following corporate policies and procedures.
Key Responsibilities

1. Sales

• Actively participate in achieving sales targets and goals set by store management.
• Maintain up-to-date knowledge of current promotions and sales.
• Promote sales and special promotions to maximize revenue.
• Cross-sell and up-sell products to maximize sales opportunities.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.

2. Customer Service Excellence

• Greet and welcome customers with a friendly manner as they enter the store.
• Assist customers in locating products and provide detailed product information.
• Understand customer needs and recommend appropriate products or solutions by offering detailed product information.
• Handle customer inquiries professionally.
• Provide personalized shopping assistance to customers.

3. Store Presentation & Visual Standards

• Ensure the sales floor is well-maintained, organized, and visually appealing.
• Monitor inventory levels and communicate needs to management.
• Maintain cleanliness and orderliness of the store.
• Assist in visual merchandising and the maintaining proper product displays to enhance the shopping experience.

4. Operational Support

• Assist with receiving, unpacking, and tagging merchandise.
• Assist in maintaining stockroom organization standards.
• Support all inventory handling procedures, including consolidations, recalls, markdowns, shipment and receiving.
• Support all corporate visual directives and maintaining standards throughout the day.
• Participate in regular store meetings and training sessions.
• Follow all company policies and procedures, including those related to safety and security.
• Support loss prevention efforts by alerting suspicious activity of potential security issues to management.

5. Team Collaboration

• Work collaboratively with team members to achieve store objectives.
• Aligned with common goals to help drive store’s objectives..
• Communicate effectively with colleagues and management to ensure smooth store operations.
• Review all communication tools to keep up-to-date on business performance and other key tasks to be completed as directed by the management team.