ASSISTANT STORE MANAGER
Job Description


Department: Retail
Reports to: Store Manager
Supervisory Responsibility: Assistant Manager, Key Holders & Sales Associates


Position Overview
Support the Store Manager in achieving sales targets, managing store operations, and delivering exceptional customer service.  The Assistant Store Manager will assist in leading a team of key holders and sales associates to ensure a positive shopping experience for customers and drive overall store performance.
Key Responsibilities

1. Sales & Revenue Growth

• Assist with executing sales strategies to achieve revenue targets and maximize profitability.
• Support with analyzing sales trends and customer data to identify opportunities for upselling and cross-selling.
• Assist with driving sales through effective merchandising, product placement, and promotional strategies.
• Optimize store schedules to meet budget and SPH targets; actively assist with monitoring the schedule in response to business trends and control payroll expenses.

2. Store Operations

• Inventory Management:
  • Support the adherence to and understanding of all inventory handling procedures, ensuring prompt execution of consolidations, recalls, markdowns, and shipment receiving.
  • Help maintain accurate store inventory by tracking movements, processing damages, handling mismates, and investigating negative on-hand counts.
  • Support with preparing for and conducting store inventory procedures.

• Loss Prevention & Security:
  • Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.

• Maintain Health & Safety Standards:
  • Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required.
  • Ensure all store staff follow the ladder safety policy.
  • Ensure monthly Health and Safety audits are conducted and communicate any reporting points to the Head Office.
• Store Set-up & Organization:
  • Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard.
  • Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration.

• Communication:
  • Assist with maintaining all staff communication boards with current and up-to-date. information
  • Assist with facilitating management and store meetings to align the team on sales and operational objectives and achieve budgets.
  • Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service.

3. Team Management

• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.
• Assist in training new team members and providing ongoing development opportunities for existing staff to enhance their skills and knowledge.
• Help monitor team performance, provide constructive feedback, and assist in setting performance goals aligned with store objectives.
• Mediate conflicts among team members and help resolve issues in a timely and fair manner to maintain a positive work environment.
• Facilitate effective communication between the Store Manager and team members, ensuring everyone is informed about store goals, policies, and procedures.

4. Omni-Channel

• Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels.
• Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers.
• Assist with training team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement.

5. Customer Experience

• Lead by example in providing exceptional customer service to all customers.
• Help implementing strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives.
• Address customer inquiries, concerns and feedback in a timely and professional manner.

6. Visual Merchandising

• Ensure that all team members understand and implement corporate visual directives effectively.
• Maintain brand presentation by upholding visual standards consistently.
• Assist with adapting store visual standards in response to business results while preserving brand integrity.
• Maintain physical store maintenance standards to create a functional, safe, clean, and brand -enhancing environment.
   

• The physical environment of this position requires the employee to work mainly indoors
• Be able to stand, walk, bend, crouch, and reach for extended periods of time
• Handle telephone and in-person conflicts and be able to deliver resolutions
• Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.