Full Time Key Holder - Markville Shopping Centre
Markham, ON, Canada
Full Time
Retail
Mid Level
Key Holder
Job Description
Department: Retail
Reports to: Store Manager
Supervisory Responsibility: Sales Associates
Position Overview
The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.
Key Responsibilities
- Store Opening & Closing
- Open and close the store according to company procedures.
- Ensure all security systems are activated and operational.
- Team Development & Supervision
- On-boarding: Embrace new and promoted employees within the team and promote accelerated productivity.
- Training: Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
- Evaluating: Use performance tools to provide regular feedback to staff and support their professional growth.
- Great Fun Atmosphere: Foster a positive and motivating work environment, encouraging teamwork and open communication.
- Customer Service Leadership
- Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit
- Resolve Issues: Handle complex customer service situations efficiently and escalate issues when
- Foster Loyalty: Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary.
- Sales & Store Operations
- Assist in achieving sales targets by actively promoting products and up-selling.
- Ensure merchandise is well-stocked, organized, and displayed according to company standards.
- Assist with inventory counts and restocking shelves.
- Ensure accurate record-keeping of inventory movements.
- Maintain store cleanliness and organization.
- Report any maintenance or security issues to higher management.
- Handle cash register operations, including processing transactions, returns, and exchanges.
- Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
- Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational
- Communication:
- Read current and relevant information on staff communication boards
- Effective email management to share relevant corporate and store information with the store team
- Participate in management and store meetings to align on sales and operational objectives and achieve budgets
POSITION REQUIREMENTS
| Education: | High School or College Degree or commensurate retail experience | ||||||||
| Previous Experience | Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear) | ||||||||
| Required Skills & Attributes | Communication skills – Clear and effective communication skills with team members and customers. Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals. Customer Focus – Strong commitment to providing excellent customer service. Strong computer and system skills – Proficiency in Microsoft Excel and POS system Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively. | ||||||||
| KEY COMPETENCIES PHYSICAL WORKING CONDITIONS |
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company. |
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