GEOX

POSITION OVERVIEW

The Customer Service Coordinator plays a critical role in supporting wholesale revenue execution and operational control. This role is responsible for managing the end-to-end order portfolio, ensuring accuracy of customer terms, timely shipment execution, credit compliance, and alignment across Sales, Supply Chain, Logistics, and Finance.
The successful candidate will demonstrate strong organizational discipline, analytical capability, and the ability to operate effectively under pressure in a fast-paced wholesale environment.

KEY RESPONSIBILITIES

Order Portfolio Management

• Manage the full lifecycle of wholesale orders from entry to shipment and invoicing.
• Upload, modify, and maintain orders in AS400 in a timely and accurate manner.
• Ensure customer sales terms, pricing, discounts, shipping terms, and compliance requirements are correctly reflected in the system.
• Monitor order status and proactively follow up to prevent delays, cancellations, or compliance issues.
• Process EDI orders accurately and ensure execution meets customer-specific requirements.

• Partner with Sales to support seasonal campaigns and ensure order execution aligns with budget targets.
• Review and analyze open-to-ship, discounts, returns, and seasonal order trends.
• Identify revenue risks (late shipments, credit holds, at-risk accounts) and escalate proactively.
• Provide insights to Sales to support informed decision-making.

• Collaborate with Logistics to ensure timely and efficient shipment of customer orders.
• Partner with Supply Chain to monitor production delays and updated ETAs.
• Work closely with Finance to manage credit releases and resolve billing discrepancies.
• Coordinate with Merchandising and Marketing to support showroom setup, catalogs, and sales campaign readiness.

• Maintain professional relationships with key wholesale accounts and internal Sales team.
• Ensure timely and clear communication on order status, delays, or compliance requirements.
• Manage customer inquiries, disputes, and return authorizations (RAs) in accordance with company policy.
• Balance customer service excellence with margin and compliance protection.

• Ensure adherence to established order management processes and documentation standards.
• Maintain accurate records for RAs, EDI transactions, and customer compliance requirements.
• Identify process improvement opportunities to enhance efficiency and reduce errors.

• Minimum 3 years of experience in wholesale sales operations or customer service.
• Proven experience managing order portfolios and cross-functional coordination.
• Strong analytical mindset with ability to interpret sales and operational data.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities under tight deadlines.
• Strong written and verbal communication skills.

• Advanced Excel (Pivot Tables, Lookups, reporting analysis)
• Working knowledge of AS400
• Understanding of basic KPIs,
• Experience with EDI order processing
• Experience with Amazon Vendor Central (asset)
• Bilingual English/French (asset)

• Salary: starting from $55,000 annually
• Dental and Medical Benefits
• Vision Benefits
• Extended Health and Dental Benefits
• Employee Assistance Program (EAP)
• RRSP Match
• Paid Time Off (PTO)

Please apply on line.

We thank all candidates for their interest in GEOX Shoes, however only those with relevant experience and chosen for interviews will be contacted.